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We want to contact your key people at any time
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We agree - from the MD down you will be provided with direct phone numbers and even mobile numbers - call us at any time.
Didn´t find the answers you were looking for? Then please
contact us
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Do you keep your staff, are they happy?
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We are known as an ´Employer of Choice´ for a number of reasons - staff retention is high. Click here to find out why
Working With Us
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Will you save us money?
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Everything we do for you will be based on two things - provide a high level of service at the lowest cost to you. Cost analysis report will show you what the savings are and why. |
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You´re a boutique agency, do you have any buying power?
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We may be boutique but we pack a helluva punch! We have preferred status with most airlines due to the volume of air travel we purchase. Our alliance with RADIUS provides the global benefits. |
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Can you get good hotel rates?
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Through RADIUS we can access special room rates in 90 Countries. |
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Will you report on exceptions to the policy?
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As often as you want us to. It is vital that you know who and why and what effect this has on your spend. |
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We want maximum travel policy compliance
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Absolutely. Your policy will be loaded into all of our systems and we will reinforce its requirements. |
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Can you assist with travel policy creation?
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We will even do it for you if you prefer - no charge. |
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Do you have a formal Implementation Program?
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Absolutely, we believe in getting it right from the start is the foundation of a beautiful relationship. |
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How will we know we matter?
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A full CRM program is in place driven by the Manager Client Relations and includes regular reviews, face to face meetings, brokering supplier deals. You will be a significant client and we will show you daily how much we appreciate you. |
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We want to know where we are spending our money
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We provide intelligence, not data. You´ll receive logical, understandable and relevant reports. |
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We have VIP travellers - they need specific care
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We understand the needs of VIP travellers, and we ensure that they receive the personal service and benefits they are entitled to. |
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We want easy to understand itineraries
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Logical, easy to follow, helpful, that´s what you´ll get. |
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Do you provide air and hotel options?
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A given - at least two, but more usually three. |
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We need fast turn around times - can you do that?
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All Account Managers have KPI´s to deliver optimum service. Response acknowledgement response times of 60 minutes Domestic or International. |
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We only want to pay one fee
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We offer a ´bundled´ ticket fee - as many changes as you like before ticketing - no charge. |
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Can you find our travellers in a crisis?
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We will know where your travellers are at a touch of a button, minimising risk and providing duty of care |
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We don't want to be mucked around, we just want to deal with one Travel Consultant
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We want that too, you will work with one Travel Consultant with direct email and direct phone number.
24/7 access for emergency situations
Staffed by experienced travel consultants trained to handle emergency calls with empathy and offer a speedy resolution. Not a call centre!
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Can you find our travellers in a crisis?
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We will know where your travellers are at a touch of a button, minimising risk and providing duty of care.
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